ServiceNow Architect

Experience: 10+ Years (5+ Years in ServiceNow Architecture)

Key Responsibilities:

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Required Skills:

• Strong hands-on experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps).
• Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
• Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
• Experience leading large-scale ServiceNow transformation programs.
• Excellent stakeholder management and communication skills.

Certifications:

• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Application Developer (CAD) - Preferred
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - Strongly Preferred

Nice to Have:

• Experience with cloud platforms (Azure, AWS).
• ITIL v4 certification.
• Experience in enterprise architecture and digital transformation initiatives.