ServiceNow Architect

Overview

We are seeking a highly skilled and visionary ServiceNow Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing ServiceNow solutions that align with telco business models.

Key Responsibilities

• Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules
• Translate telco business requirements into scalable ServiceNow configurations and workflows
• Collaborate with cross-functional teams to ensure seamless API integrations with external systems
• Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides
• Ensure alignment with TMF standards and telco B2B operational models
• Provide technical leadership and mentorship to development teams
• Conduct architecture reviews, performance tuning, documentation and solution optimization
• Stay current with ServiceNow platform updates and industry trends, especially within the telco space

Required Qualifications

• 8+ years of experience in ServiceNow platform architecture and implementation
• Proven expertise in PSE, OMT, and HAM modules
• Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes
• Hands-on experience with REST/SOAP API integrations, web services, and data exchange protocols
• Excellent documentation skills with the ability to produce clear, concise technical artifacts
• Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred
• Experience working in Agile environments and DevOps practices
• Strong communication and stakeholder management skills

Preferred Skills

• Familiarity with telco OSS/BSS systems
• Experience with ServiceNow App Engine and custom application development
• Knowledge of ITIL, eTOM, and other telco operational standards
• Bilingual (English/French) is a plus for Montreal-based candidates

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting