ServiceNow Architect

Contract Opportunity: ServiceNow Hardware Asset Management (HAM) Technical Product SME

Duration: 3 weeks | Rate: Up to £900/day | Location: Remote (may require occasional workshops)

We are seeking a highly skilled ServiceNow Hardware Asset Management (HAM) Technical Product SME to join a leading consultancy on a short-term contract. This is a hands-on role requiring both design and implementation expertise across ServiceNow HAM modules.

Key Responsibilities

• Lead the design, configuration, and optimisation of ServiceNow HAM modules, including Asset Classes, Models, Stockrooms, and Transfer Orders.
• Design and implement HAM lifecycle processes from procurement through retirement, ensuring compliance with governance and audit standards.
• Advise on ServiceNow architecture, integrations, workflows, and APIs to ensure scalable, maintainable solutions.
• Collaborate with stakeholders through workshops, requirement-gathering sessions, and governance discussions.
• Mentor and guide development teams on ServiceNow best practices.
• Design integrations with CMDB, Discovery, Procurement systems, and third-party tools using REST/SOAP APIs and MID Server.
• Ensure alignment with ITIL and ITAM frameworks and maintain CMDB data integrity.

Candidate Requirements

• Deep understanding of ServiceNow HAM and CMDB architecture.
• Proven hands-on experience with ServiceNow configuration, customisation, and scripting.
• Knowledge of ServiceNow upgrade and release management processes.
• Strong stakeholder management and communication skills, able to translate technical concepts for non-technical audiences.
• Excellent analytical and problem-solving skills in complex enterprise environments.

This is an excellent opportunity to make an immediate impact on a high-profile project within a consultancy setting.