ServiceNow BSA

Job Description

We are seeking an Intermediate ServiceNow Business Systems Analyst to support the administration, maintenance, enhancement, and ongoing optimization of the ServiceNow platform. This individual will work closely with end users, developers, administrators, and business stakeholders to ensure platform stability, performance, and alignment with business requirements.

The successful candidate will support ServiceNow operations, troubleshoot platform issues, assist with upgrades and releases, maintain integrations, develop reports and dashboards, and contribute to workflow automation initiatives. This role is ideal for someone with strong ServiceNow platform knowledge and experience supporting enterprise ServiceNow environments.

Skills and Requirements

ServiceNow Expertise

3–5 years of hands-on ServiceNow experienceServiceNow Certified System Administrator (CSA)Experience supporting and administering the ServiceNow platformStrong understanding of data models, workflows, UI design, and business rules

ITSM / Functional Experience

Hands-on experience with:

Incident Management

Change Management

Problem Management

Request Management

CMDB

Knowledge Management

Experience with ITIL best practices and procedures

Environment & Support

Experience working in a large enterprise or matrix environment

Experience providing technical support and troubleshooting ServiceNow issues

Core Competencies

• Strong analytical and problem-solving skills
• Strong organizational skills
• Ability to facilitate discussions and influence key decision makers
• Strategic thinker with strong interpersonal skills
• Experience with Performance Analytics
• Experience training or mentoring junior analysts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to