ServiceNow Business Analyst

About the role

As a ServiceNow Business Analyst at Kumoco, you will work on large-scale ServiceNow transformation programmes for global enterprises. This is a key, customer-centric role: conceptualising technology and process change that delivers real outcomes, accelerated by SnowCoder, our AI for ServiceNow.

Key responsibilities

• Manage and define business requirements for ServiceNow and AI initiatives.
• Guide and define the processes behind digital and AI-led change on the ServiceNow AI Platform.
• Write clear, well-formed user stories that survive contact with delivery - enabling shift-left, full-scope go-lives.
• Partner with stakeholders, developers and project managers to deliver a great experience for clients and their users.
• Help clients adopt Now Assist, AI agents and SnowCoder where they add the most value.

What we're looking for

• Business analysis experience on enterprise software programmes - ServiceNow experience strongly preferred.
• Excellent requirements, process mapping and stakeholder management skills.
• Comfort working on complex, fast-moving, customer-facing programmes.
• Interest in AI and how it reshapes enterprise delivery.

Kumoco is committed to a values-driven, culturally diverse community and welcomes applications from all backgrounds.