ServiceNow Business Process Consultant

Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.

Responsibilities:

• Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
• Partner with stakeholders nationwide to streamline and improve field service operations.
• Develop detailed process maps, documentation, and functional specifications.
• Recommend strategic ServiceNow CSM configurations and automation approaches.
• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.

Requirements:

• 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
• Demonstrated knowledge of field service workflows and industry best practices.
• Strong analytical, documentation, and stakeholder engagement skills.
• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
• ServiceNow certifications in CSM or related modules.

Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other, Consulting, and Information Technology

• Industries

  Information Services, IT Services and IT Consulting, and Software Development

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