ServiceNow Developer

ServiceNow Service Catalogue Developer

RESPONSIBILITIES:

The Contractor's resource(s) must enable efficient, user-friendly, and self-service capabilities within the ServiceNow platform including:

• Delivering a centralized service catalogue.
• Automating request fulfilment to reduce manual effort and errors.
• Improve the end-user experience by making services accessible, intuitive, and fast.
• Support organizational goals of digital transformation and process standardization.

Tasks:

a. Catalogue Item Development

• Designing and building catalogue items (hardware, software, access requests, HR services)
• Configure forms, variable and UI policies

b. Workflow and Automation

• Creating workflows and flows for request fulfilment
• Setting up approvals, notifications, and task assignments

c. Integration

• Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)

d. Administration

• Managing catalogue categories, roles, and permissions
• Maintaining catalogue structure and visibility rules

e. Maintenance and Support

• Troubleshooting catalogue issues
• Updating items as business needs evolve

DELIVERABLES

• Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation.
• Must be available for regular and ad hoc meetings with the end users