ServiceNow Engineer

9 month contract, up to £750 pd inside IR35

About the Role

We’re partnering with a leading global banking organisation to hire a Senior ServiceNow Engineer to join their core platform team. This is a critical role focused on enhancing and expanding the organisation’s ServiceNow GRC / IRM capabilities , working closely with the Platform Manager and senior engineering team.

You’ll play a key role in driving the design, development, and optimisation of ServiceNow IRM solutions , ensuring robust governance, automation, and alignment to best practice across a highly regulated environment.

Key Responsibilities ServiceNow Engineer

• Act as a Subject Matter Expert for ServiceNow, with a focus on GRC / IRM modules (IRM, BCM, TPRM)
• Lead the design and development of complex ServiceNow solutions, aligned to business and regulatory requirements
• Translate business needs into scalable, automated technical solutions
• Own technical governance, ensuring adherence to best practice and maintaining strong platform health
• Manage enhancements, integrations, and platform upgrades, including testing and deployment
• Drive continuous improvement, identifying opportunities to enhance automation, efficiency, and cost savings
• Support audit, risk, and security requirements across a regulated environment
• Collaborate with global stakeholders across Technology, Risk, and Operations
• Oversee work delivered by junior and offshore team members
• Ensure high-quality documentation, processes, and training materials are maintained

Key Skills & Experience ServiceNow Engineer

• 5+ years ServiceNow engineering experience within enterprise environments
• Strong expertise in GRC / IRM modules (BCM and TPRM advantageous)
• Proven experience supporting end-to-end ServiceNow implementations and enhancements
• Strong understanding of risk management frameworks and regulatory environments (financial services preferred)
• Experience ensuring alignment to ServiceNow best practices and platform governance
• Ability to work across technical and business stakeholders
• Strong problem-solving skills with a focus on automation and optimisation
• Familiarity with frameworks such as ITIL / COBIT
• Relevant ServiceNow certifications highly desirable
• Experience with DORA or similar regulatory frameworks is a plus