ServiceNow ITSM Developer

ServiceNow development and ITSM expertise define this hands-on role at Lightspeed, supporting a mission-critical enterprise platform across multiple instances. Build scalable solutions while improving platform operations.

As a ServiceNow Developer, you will configure and develop applications across ITSM and HRSD. You will create workflows, Business Rules, Client Scripts, and Service Catalog components. The role also includes integrations, troubleshooting, access controls, upgrades, and stakeholder collaboration.

Key Responsibilities:

• Develop ServiceNow applications, workflows, scripts, and catalog components
• Support Incident, Problem, Change, Request, and HR workflows
• Monitor platform health and troubleshoot complex performance issues
• Administer roles, ACLs, permissions, and platform access controls
• Deliver enhancements through testing, deployment, and post-launch support

Requirements:

• Hands-on ServiceNow development and administration experience
• Experience with Flow Designer, scripts, UI Policies, and ACLs
• REST, SOAP, OAuth, webhook, and enterprise integration experience
• Strong understanding of ITSM processes and ServiceNow solutions
• Strong troubleshooting, communication, and documentation skills

Bring ServiceNow configuration, ITSM delivery, and platform troubleshooting expertise to Lightspeed’s enterprise technology environment.