ServiceNow ITSM Lead & Platform Optimizer

Amica Senior Lifestyles is seeking an IT Service Management Lead/Analyst at the Support Office in Downtown Toronto. The role is a Full-Time Contract (12 months) with a hybrid work model (3 days in office, Mon–Wed).

The candidate will administer, manage and support Amica’s ServiceNow platform and drive ITSM governance and continuous service improvement. The ideal candidate has a minimum of 3 years' experience administering ServiceNow, 3 years of development work in the platform, and ITIL