ServiceNow Lead Developer

Role Name: ServiceNow Lead Developer

Location: Remote Canada

Team video INTERVIEW IS MANDATORY

"A ServiceNow Site Reliability Admin and Lead Developer for a website asset management project is responsible for both strategic oversight and hands-on implementation, ensuring the reliability, performance, and customization of ServiceNow solutions to optimize IT and business processes for asset management.

ServiceNow Site Reliability Admin Responsibilities

• Administer, enhance, and support the ServiceNow-based asset management systems, ensuring robust operational stability and high system reliability.


• Review, evaluate, design, and implement ServiceNow enhancements.


• Oversee and tune platform performance, integrations, and backend processes, including database optimizations.


• Integrate ServiceNow Asset Management modules with other business systems (e.g., CMDB, ITSM).


• Perform system and integration testing of ServiceNow asset management functionalities.


• Maintain business process documentation, governance, and compliance.


• Provide training and technical support for deployment and release activities.


• Lead knowledge transfer sessions and collaborate with internal and external stakeholder teams.

Lead Developer for Website Asset Management Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions for website and asset management workflows.


• Collaborate with stakeholders to gather requirements and translate into technical specifications and solutions.


• Configure applications, workflows, dashboards, business rules, UI actions, and integrations (REST/SOAP APIs).


• Develop and maintain Forms, Views, and Service Catalog components for asset management.


• Mentor and guide junior developers, performing code reviews and ensuring best practices.


• Drive technical innovation, process optimization, and adoption of new ServiceNow features.


• Ensure alignment with business objectives, ITIL/ITSM practices, and scalability needs.


• Prepare and present performance reports, post-mortem analyses, and improvement plans.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.


• 5+ years of ServiceNow platform development and administration experience, including asset management.


• ServiceNow Certified System Administrator (CSA) and preferably Certified Implementation Specialist (CIS).


• Solid understanding of ITSM, ITIL, and asset management processes.


• Strong JavaScript, REST/SOAP API, and Agile project experience.


• Exceptional communication, documentation, and leadership skills.

This dual role involves both project management and technical execution to ensure ServiceNow-driven asset management projects are delivered efficiently, reliably, and with continuous improvement in mind