ServiceNow Lead Developer

As a ServiceNow Lead Developer at Accenture, you will steer technical delivery of ServiceNow solutions across ITOM, ITSM, CSM, IRM and more. You’ll translate designs into scalable implementations, guide development teams, and uphold governance and best practices. You’ll work with architects, analysts and clients to realise enterprise-scale outcomes and leverage AI-enabled capabilities. This is a cross-functional, high-impact role within a global, innovation-driven culture. You’ll shape transformational projects and contribute to reusable assets and accelerators.

• 25 days of vacation
• private medical insurance
• app-based fitness classes
• gym discounts
• charitable leave (3 days per year)

• Lead technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist and Agentic AI.
• Translate architectural designs and requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation and AI-enabled capabilities.
• Act as technical lead for development teams, ensuring coding standards and governance.
• Drive code quality via reviews, mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server and external platforms.
• Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents and Agentic AI workflows.
• Collaborate with architects, business analysts, product owners and stakeholders to deliver solutions.
• Support troubleshooting, defect resolution, documentation and performance optimisation.
• Contribute to reusable components, accelerators, standards and automation frameworks.
• Ensure scalable, secure solutions aligned to ServiceNow best practices and provide technical leadership in code reviews.

• Strong hands-on ServiceNow development experience.
• ServiceNow certifications: System Administration, Certified Application Developer, ITSM/CSM/IRM Implementation Specialist; Technical Architect certification desirable.
• Knowledge of integration architecture, cloud technologies and enterprise platforms.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong understanding of platform architecture and integration patterns.
• Excellent stakeholder management and communication skills.
• Desirable experience across ITSM, ITOM, IRM, CSM, TSM; knowledge of AIOps, Now Assist, Agentic AI and related business process transformation.

• client-facing
• leadership
• stakeholder management
• ServiceNow
• ITSM
• ITOM