IT & Software

ServiceNow Lead Developer

Accenture

London · Greater London · United Kingdom

Overview

As ServiceNow Lead Developer at Accenture in London, you will drive the technical implementation of ServiceNow solutions for enterprise-scale engagements. You will translate designs into scalable, secure solutions and lead development teams to deliver high-quality, AI-enabled capabilities. The role sits within a cross-functional set of teams and connectors with architects, analysts and client stakeholders to deliver outcomes that advance digital transformation. You will shape best practices, governance, and reusable components to accelerate delivery at scale.

Pay / Benefits
  • 25 days vacation per year
  • gym discounts and app-based fitness classes
  • private medical insurance
  • charitable leave (3 days per year)
  • flexibility and mobility for role delivery
Responsibilities
  • Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities
  • Translate architectural designs and functional requirements into scalable technical solutions
  • Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities
  • Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance
  • Drive solution quality through code reviews, technical mentoring, and deployment governance
  • Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms
  • Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows
  • Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions
  • Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities
  • Contribute to reusable components, accelerators, development standards, and automation frameworks
  • Ensure solutions are scalable, secure and aligned to ServiceNow best practices
  • Provide technical leadership to development teams and code reviews
Key requirements
  • Strong hands-on ServiceNow development experience
  • ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM
  • Strong knowledge of integration architecture, cloud technologies and enterprise platforms
  • Ability to translate business outcomes into scalable technical solutions
  • Excellent client-facing, presentation and leadership skills
  • Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks
  • Experience delivering enterprise-scale ServiceNow implementations
  • Strong understanding of platform architecture and integration patterns
  • Excellent stakeholder management and communication skills
  • Expertise across ITSM, ITOM, IRM, CSM, and TSM desirable
  • Experience with AIOps, Now Assist, Agentic AI and related business process transformation initiatives
  • Understanding of and experience selling to enterprise IT architecture
  • SC clearance desirable or the ability to obtain SC clearance
  • client-facing
  • leadership
  • stakeholder management
  • JavaScript
  • Flow Designer
  • IntegrationHub

Reference: WJ-747_30992846

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