ServiceNow Platform Technical Lead

Lead ServiceNow architecture and development at CAAT in a hybrid Toronto position, using JavaScript, APIs, and platform expertise.

The ServiceNow Technical Lead oversees scalable solutions and technical excellence for CAAT’s Information Technology team. This role leads developers, translates business requirements into platform capabilities, and guides end-to-end implementations. Responsibilities span ITSM, ITOM, CMDB, and App Engine.

Key Responsibilities:

• Own ServiceNow projects from requirements gathering through deployment
• Architect and configure ITSM, ITOM, CMDB, and App Engine
• Develop workflows, business rules, UI policies, and integrations
• Guide developers and oversee team deliverables
• Drive upgrades, feature adoption, automation, and optimization

Requirements:

• College diploma or bachelor’s degree in a related field
• Five to seven years of hands-on ServiceNow experience
• ServiceNow Certified System Administrator certification required
• Knowledge of ITIL, Agile/Scrum, and enterprise service management
• Proficiency in JavaScript, REST/SOAP APIs, and scripting

Bring ServiceNow leadership, solution architecture, and development expertise to CAAT’s hybrid Toronto Information Technology team.