IT & Software

ServiceNow Software Engineering Tech Lead

LexisNexis Risk Solutions Group

Surrey · Surrey · United Kingdom

Overview

In this hands-on lead role, you will architect and deliver enterprise-grade ServiceNow solutions for ITSM and ITAM, including HAM Pro and SAM Pro. You guide a small engineering team, set standards, and collaborate with Architecture and Product Owners to drive platform maturity. You’ll shape scalable integrations, automation, and governance while staying hands-on in development. This is a chance to influence enterprise platform strategy and deliver high-impact, secure solutions.

Pay / Benefits
  • Medical Insurance
  • Life Assurance Policies
  • Modern Family Benefits
  • Long Service Award
  • Celebratory Allowance/Gifts
  • Flexible Benefits Plan
Responsibilities
  • Act as technical lead and escalation point for ServiceNow developers
  • Provide hands-on development guidance (Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal, Scoped Applications, APIs)
  • Lead code reviews and enforce standards; mentor engineers
  • Manage technical delivery across sprints and priorities
  • Design and develop ITAM/ITSM solutions including HAM Pro and SAM Pro
  • Troubleshoot platform issues and ensure high-quality delivery
  • Collaborate with Architecture to design scalable, compliant solutions and ADRs
  • Provide technical support for implementations and support ITSM/ITAM workflows (procure/deploy/retire, normalization, asset-CI relations)
  • Design and oversee Integrations using REST APIs and IntegrationHub
  • Drive Automated Test Framework adoption and platform upgrades/ tuning
  • Maintain documentation and reusable development patterns
  • Bridge Development, Architecture, and Platform Leadership across ITAM/ITSM/Security/Finance
Key requirements
  • Strong ServiceNow expertise and hands-on development experience
  • Experience leading or mentoring ServiceNow developers
  • Proficiency in JavaScript and Glide API, Business Rules, Script Includes
  • Flow Designer automation and ServiceNow integrations (REST, IntegrationHub)
  • Experience with ITAM and ITSM modules; CMDB data models and reconciliation; knowledge of CSDM
  • Ability to build custom (scoped/global) applications; enterprise-scale ServiceNow environments
  • Leadership and mentoring
  • Cross-functional collaboration
  • Problem solving and critical thinking
  • ServiceNow ITSM/ITAM
  • HAM Pro and SAM Pro
  • JavaScript/Glide API

Reference: WJ-747_30173536

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.