ServiceNow Software Engineering Tech Lead

In this hands-on role you will lead and contribute to the design and build of enterprise-grade ServiceNow solutions, focusing on ITSM and ITAM (HAM Pro/SAM Pro). You mentor a small team of developers while delivering scalable platform solutions and ensuring alignment with architecture and governance. You’ll drive automation, integrations, and lifecycle workflows to improve operational efficiency across IT, security, and governance domains. This is a technical leadership position with hands-on coding and delivery at the forefront, offering impact across multiple business functions.

• Medical insurance
• Life assurance
• Flexible benefits plan
• Learning and development resources
• Flexible working arrangements
• Employee assistance program

• Act as technical lead and escalation point for ServiceNow developers; provide hands-on guidance across development tasks (Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal, Scoped Applications, APIs)
• Lead code reviews, enforce standards, and mentor developers; manage technical delivery across sprints
• Design and develop ServiceNow solutions across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI; build scoped/global apps aligned to enterprise standards
• Lead ITAM solutions for HAM Pro and SAM Pro including lifecycle and compliance workflows
• Collaborate with Architecture to design scalable, compliant solutions and align with ADRs; translate designs into practical development patterns
• Provide technical support and leadership for implementations; design asset lifecycle workflows and reconciliation rules
• Oversee integrations using REST APIs and IntegrationHub; ensure scalable, maintainable integrations with discovery, endpoint management, procurement, and financial systems
• Drive Platform Quality with automated testing (ATF), upgrades, patching, performance tuning; maintain code quality and deployment governance
• Collaborate cross-functionally with ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations; bridge Development, Architecture, and Platform Leadership

• Proven ServiceNow platform expertise with hands-on development
• Experience leading or mentoring ServiceNow developers
• JavaScript and Glide API proficiency; strong knowledge of Business Rules and Script Includes
• Flow Designer automation; ServiceNow integrations (REST, IntegrationHub)
• ITAM and ITSM development experience; CMDB data models and reconciliation rules; understanding of CSDM
• Experience building custom applications (scoped/global) in enterprise environments
• Experience supporting enterprise-scale ServiceNow environments

• leadership and mentoring
• cross-functional collaboration
• strong communication and problem-solving
• ServiceNow ITSM
• ServiceNow ITAM/HAM Pro/SAM Pro
• JavaScript