IT & Software

ServiceNow Solution Consultant

Computacenter

Remote · Nationwide · United Kingdom

Overview

In this ServiceNow Solution Consultant role, you shape customer ServiceNow strategies and translate needs into value-driven solutions. You’ll lead demonstrations, discovery, and business storytelling to showcase Now Platform potential. Working across Managed and Professional Services, you’ll support opportunities from early engagement to project initiation and uplift pre-sales quality. You’ll collaborate with Sales, bid teams and delivery specialists to drive measurable outcomes and trusted advisory relationships.

Responsibilities
  • Support sales and bid teams in qualifying ServiceNow needs and shaping responses across Managed and Professional Services.
  • Contribute to RFIs and RFPs, aligning responses with Computacenter standards and customer strategy.
  • Engage global customers to identify opportunities for innovation and improved experience using ServiceNow.
  • Deliver standard and tailored ServiceNow demonstrations with scripts and scenarios reflecting product developments.
  • Collaborate with virtual teams and ServiceNow Centre of Excellence to share knowledge and delivery insights.
  • Understand business and technical challenges, including regulations, drivers, and security considerations.
  • Share Computacenter’s practical ServiceNow delivery experiences to demonstrate credibility.
  • Coordinate with ServiceNow partner pre-sales to ensure consistency of approach and market insight.
Key requirements
  • Experience with ServiceNow in a pre-sales or solution consulting role as a trusted advisor.
  • Strong knowledge of IT Service Management and ServiceNow capabilities aligned to customer objectives.
  • Ability to bring ServiceNow solutions to life through conversations, demonstrations and discovery.
  • Excellent teamwork for cross-virtual-team collaboration to build the right solution.
  • Strong problem-solving, with superior verbal and written communication and presentation skills.
  • Experience in problem diagnosis, solution development, stakeholder management and clear documentation.
  • High technical proficiency with ServiceNow-based solutions.
  • Willingness to travel within the UK and overseas.
  • collaboration
  • problem-solving
  • clear communication
  • ServiceNow
  • IT Service Management (ITSM)
  • ITAM

Reference: WJ-747_30174247

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