ServiceNow Solutions Developer

In this role you will design, develop and implement enterprise ServiceNow solutions to translate business requirements into reliable, user-focused outcomes. You’ll work with stakeholders to understand the why and how, balancing user experience, feasibility and platform health. You will contribute to solution design, automate processes, and extend AI-enabled capabilities, playing a key part in a global, collaborative IT Service Management team. The role offers hybrid working and opportunities to shape the platform roadmap in a complex environment.

• Translate business requirements into functional and technical designs, leading solution-design workshops as appropriate
• Design, configure, develop and implement end-to-end ServiceNow solutions (Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, catalog items, forms)
• Identify opportunities to simplify processes via workflow automation and improved user experience, feeding into the platform roadmap
• Embed ServiceNow AI capabilities (Now Assist, AI Agents) into solutions and contribute to AI roadmap
• Develop and support integrations with other enterprise systems (REST, SOAP, APIs, IntegrationHub, MID Server, Import Sets)
• Create and maintain functional and technical documentation ensuring security, scalability, and maintainability
• Assess impact of releases/upgrades on solutions and coordinate testing and handover with teams
• Provide technical expertise for platform incidents and problems; share guidance and documentation across the team
• Collaborate with Data and CMDB specialists to ensure data quality and governance
• Work across ServiceNow Platform team and other IT functions to deliver joined-up services
• Operate within agile delivery practices and drive continual improvement in team processes
• Participate in Responsible Business program and promote a collaborative team culture

• Typically 5+ years of hands-on ServiceNow design, development, configuring and implementing across full lifecycle
• Strong functional knowledge of the ServiceNow platform and its architecture
• Experience configuring Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items
• Experience building or supporting integrations using REST, SOAP, APIs, IntegrationHub, MID Server, Import Sets; knowledge of JavaScript, Glide APIs, HTML, CSS, XML
• Experience delivering enterprise workflows across multiple ServiceNow product areas, including CMDB and data integration
• Desirable: experience with ServiceNow AI capabilities (Now Assist, AI Agents, AI Agent Studio)
• Strong analytical and problem-solving skills; ability to work with minimal supervision in a global, Agile environment
• Ability to engage stakeholders, run workshops and translate requirements into technical benefits and implications
• Relevant certifications such as ServiceNow CSA, CDA, or Implementation Specialist are desirable
• Excellent written and verbal communication; ability to explain technical concepts to non-technical audiences
• Commitment to service excellence and continuous improvement
• Experience in complex, global organisations
• Happy to collaborate and share knowledge within a team

• stakeholder engagement
• communication
• problem-solving
• Flow Designer
• Business Rules
• Client Scripts