IT & Software

ServiceNow Technical Architect

Anson McCade

London · Greater London · United Kingdom

Overview

In this role you will lead the architecture and design of enterprise-scale ServiceNow solutions within a global technology consultancy. You will act as a trusted advisor, shaping technical strategy and mentoring delivery teams across large transformation programmes. You’ll drive integrations with cloud platforms and enterprise systems, ensuring high-quality architectures and continuous improvement. The position offers exposure to cutting-edge AI-enabled capabilities and a hybrid working model across major UK cities.

Pay / Benefits
  • Hybrid working
  • Competitive salary
  • Annual bonus
  • Private healthcare
  • Generous annual leave
  • Pension
Responsibilities
  • Lead the technical architecture and design of enterprise-scale ServiceNow implementations
  • Act as trusted advisor translating business challenges into scalable ServiceNow solutions
  • Provide technical leadership across complex transformation programmes and ensure architectural best practices
  • Lead and mentor ServiceNow developers through design governance and coaching
  • Design and deliver integrations between ServiceNow and enterprise platforms, cloud services, and third-party apps
  • Collaborate with stakeholders to provide technical recommendations, assess risks, and drive project outcomes
  • Contribute to continuous improvement of delivery methodologies, standards, and service offerings
  • Stay current on ServiceNow capabilities, AI innovations, and platform features through ongoing learning and certifications
Key requirements
  • Strong experience designing and delivering enterprise ServiceNow solutions in a Technical Architect or Technical Lead role
  • Experience leading and mentoring ServiceNow development teams
  • Expertise across multiple ServiceNow product lines beyond ITSM (e.g., ITOM, ITAM, HAM/SAM, SPM, HRSD, CSM)
  • Strong scripting and integration experience (JavaScript, SQL, REST/SOAP APIs, Web Services)
  • Experience integrating ServiceNow with cloud platforms (AWS, Azure, Google Cloud)
  • Excellent stakeholder management and the ability to communicate technical solutions to business and technical audiences
  • Passion for technical leadership, innovation, and continuous improvement
  • Stakeholder management
  • Consulting mindset
  • Leadership and mentoring
  • ServiceNow product lines (ITOM, ITAM, HAM/SAM, SPM, HRSD, CSM)
  • JavaScript
  • SQL

Reference: WJ-747_30181373

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