ServiceNow Technical Architect

In this ServiceNow Technical Architect role, you will own end-to-end architecture, governance and delivery across multiple ServiceNow domains to enable scalable, transformation-focused outcomes. You’ll work with client stakeholders and cross-functional teams to align solutions with enterprise standards and business objectives. You’ll drive platform innovation using AI and automation, shaping roadmaps and best practices. This is a high-impact role with global collaboration, complex decisions and delivery leadership.

• 25 days vacation
• app-based fitness classes
• private medical insurance
• three days charitable leave
• flexibility and mobility

• Lead end-to-end architecture, design and governance of ServiceNow solutions across ITOM, IRM, CSM, TSM, AIOps, Now Assist and Agentic AI capabilities
• Ensure delivery aligns with scope, objectives, enterprise standards and ServiceNow best practices
• Act as trusted advisor on platform adoption, roadmap planning and digital transformation
• Define target architecture and blueprints for scalable, resilient operating models
• Lead architecture discussions, workshops and design reviews with stakeholders and leadership
• Drive platform innovation leveraging AI, automation and predictive analytics
• Own complex technical decisions, integration strategies and governance
• Guide development teams through design, implementation and deployment
• Support presales activities with solution demos and technical estimations
• Mentor architects, developers and consultants to foster technical excellence
• Contribute to thought leadership through patterns, accelerators and community engagement
• Drive adoption of emerging ServiceNow capabilities

• ServiceNow certification in System Administration, CSA, ITSM/CSM/IRM implementations
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms
• Experience leading large-scale ServiceNow transformation programmes
• Ability to translate business outcomes into scalable technical solutions
• Excellent client-facing, presentation and leadership skills
• Strong pre-sales experience across ITSM, ITOM, IRM, CSM, TSM; experience with AIOps, Now Assist, Agentic AI would be advantageous
• Experience selling to enterprise IT architecture and delivering scoped applications
• SC clearance desirable or ability to obtain clearance
• Exhibits prior technical expertise in web technology and learning new technologies

• 고객 facing communication
• leadership
• presentation
• ServiceNow platform administration
• Implementation Specialist ITSM/CSM/IRM
• Integrated architecture