ServiceNow Technical Architect

As ServiceNow Technical Architect at Accenture in London, you will lead the end-to-end architecture and governance of ServiceNow solutions across ITOM, IRM, CSM, TSM and beyond. You will ensure delivery aligns with scope, objectives and enterprise standards, while guiding client discussions and executive reviews. You’ll drive platform innovation through AI, automation and integration strategies, enabling scalable and resilient operating models. You’ll mentor teams, influence transformation programs, and contribute to thought leadership. This role offers impactful work within a global, innovation-focused environment.

• 25 days vacation per year
• app-based fitness classes
• discounts on gyms
• private medical insurance
• charitable leave (3 days per year)
• flexibility and mobility

• Lead end-to-end architecture, design and governance of ServiceNow solutions across multiple modules and capabilities
• Ensure solution delivery adheres to scope, objectives, architecture standards and best practices
• Act as trusted advisor to clients on platform adoption, roadmap planning and digital transformation
• Define target architecture and blueprints for scalable, service-aware operating models
• Lead architecture discussions, workshops and design reviews with stakeholders
• Drive platform innovation using AI, automation, predictive analytics and Agentic AI
• Own complex technical decisions, risk management, integration strategies and governance
• Guide development teams through design, implementation and deployment phases
• Collaborate with sales and account teams on presales, demonstrations, proposals and estimates
• Mentor architects, developers and consultants to foster technical excellence
• Contribute to thought leadership through accelerators, patterns and community engagement
• Drive adoption of emerging ServiceNow capabilities
• Support enterprise IT architecture sales engagements with a focus on ITSM, ITOM, IRM, CSM and TSM

• ServiceNow certifications: System Administration, Application Developer, ITSM/CSM/IRM Implementations; Certified Technical Architect desired but not mandatory
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms
• Experience leading large-scale ServiceNow transformations
• Ability to translate business outcomes into scalable technical solutions
• Excellent client-facing, presentation and leadership skills
• Pre-sales experience across ITSM, ITOM, IRM, CSM, TSM; familiarity with AIOps, Now Assist, Agentic AI and related transformation initiatives
• Past experience delivering web technologies and learning new technologies
• Understanding of selling to enterprise IT architecture
• SC clearance: desirable or ability to obtain

• client-facing
• leadership
• presentation
• ServiceNow (ITSM, CSM, IRM, ITOM)
• Now Platform
• integration architecture