Shop Floor IT Support & Incident Manager

Tata Consultancy Services (TCS) is seeking a service desk professional in Mirabel, QC to monitor incidents, coordinate with stakeholders, and ensure SLA-driven delivery. The role involves knowledge sharing, issue resolution, and collaboration across cross-functional teams in a dynamic IT environment.

Bonus skills include fluency in French, experience with ServiceNow, and flexibility for shift work and on-call support to meet client needs.