Site Reliability Engineer, Studios

About the Role

IMG is seeking a Site Reliability Engineer to design, build, operate, and continuously improve resilient, secure, and highly available platforms that underpin its digital, cloud, and broadcast-adjacent services. The role combines strong infrastructure and software engineering capability with an operational mindset, and focuses on embedding reliability engineering practices across systems that support live, business-critical environments. The successful candidate will work closely with engineering, operations, and project stakeholders to improve service reliability, observability, incident response, automation, and disaster recovery readiness.

Key Responsibilities

• Design, build, and maintain reliable, scalable infrastructure and platform services across on-premises and cloud environments.
• Improve service availability, latency, performance, and operational efficiency through engineering-led reliability practices.
• Build and enhance observability, including monitoring, logging, alerting, dashboards, and service health indicators.
• Define and maintain SLIs, SLOs, alerting standards, and operational runbooks for critical services.
• Automate infrastructure provisioning, configuration, deployment, and recovery using Infrastructure as Code and scripting.
• Partner with software, platform, broadcast engineering, and operational teams to improve release quality, resilience, and supportability.
• Act as an escalation point for production incidents, leading or supporting rapid diagnosis, mitigation, communication, and post-incident follow-up, and drive root cause analysis with corrective actions.
• Support design, testing, and documentation of high availability, backup, failover, and disaster recovery arrangements, and enforce security, access control, patching, and operational best practices.
• Optimise system capacity, cost, and performance, and maintain clear technical documentation, operational procedures, and support handover materials.
• Support live event and critical operational workflows, and contribute to technical planning for new services, migrations, and platform enhancements to ensure resilience is designed in from the start.

Required Experience & Qualifications

• Proven experience in a Site Reliability Engineer, DevOps Engineer, Platform Engineer, or similar role.
• Strong knowledge of Linux and operating system fundamentals.
• Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with containerisation and orchestration technologies such as Docker and Kubernetes.
• Strong experience with CI/CD tooling and modern software delivery practices.
• Hands-on experience with Infrastructure as Code tools such as Terraform or CloudFormation.
• Experience with monitoring, logging, and alerting tooling and with designing actionable observability solutions.
• Solid understanding of networking, security, system architecture, and distributed systems principles.
• Strong scripting or programming capability in Python, Bash, or similar languages.
• Experience working in high-availability, live production, or other business-critical operational environments.
• Strong troubleshooting skills, calm decision-making under pressure, and a continuous improvement mindset.
• Excellent communication and collaboration skills, including the ability to work effectively with technical and non-technical stakeholders.
• Proactive and ownership driven; methodical, analytical, and detail oriented.
• Comfortable operating in fast-moving, high-pressured environments.
• Pragmatic in balancing engineering excellence with operational needs.

Preferred Skills

• Experience supporting media, broadcast, streaming, or live event platforms.
• Familiarity with incident management, postmortem practice, and error-budget based operational models.
• Experience with resilience engineering, multi-site failover, and disaster recovery testing.
• Exposure to event-driven or low-latency systems, media transport, or hybrid on-prem/cloud architectures.
• Understanding of compliance, operational risk management, and support processes in client-facing environments.

Workplace

• Permanent position, Monday-Friday, 9am-5pm.
• Based at Stockley Park, Uxbridge, with hybrid working options where applicable.
• May be required to work unsociable hours, including occasional weekends or on-call rotations, to support live operations and critical systems.
• Occasional travel may be required depending on project and client needs.

About the Company

IMG is a leading global sports marketing agency specialising in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and event management, powering growth for more than 250 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, World Rugby, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc.