IT & Software

Site Reliability Engineering (SRE) / Observability Technical Lead

NTT

London · Greater London · United Kingdom

Overview

In this role you will lead the strategy and execution of observability and reliability initiatives across the organization, driving APM, IaC, automation, and distributed tracing. You will shape design, standards, and best practices with cross-functional teams to ensure reliable, scalable systems. You’ll manage IaC and CI/CD enhancements, mentor junior engineers, and collaborate with partners to select and integrate observability solutions. This is an opportunity to impact product resilience and operational excellence at scale.

Pay / Benefits
  • tailored benefits
  • Learning and Development opportunities
  • flexible work options
Responsibilities
  • Lead observability and reliability frameworks aligned with business goals
  • Design and implement monitoring and observability standards with engineering teams
  • Manage IaC initiatives using Terraform and coordinate cloud deployments
  • Drive automation for monitoring, alerting, and logging pipelines
  • Develop and maintain observability roadmaps for tracing, logging, and metrics
  • Collaborate with product management and sales for technical guidance in engagements
  • Lead cross-functional teams to enhance CI/CD pipelines and deployment reliability
  • Evaluate and integrate observability solutions with vendors and partners
  • Mentor and develop junior engineers and analysts to foster reliability culture
Key requirements
  • 5+ years in SRE, Observability, or DevOps with leadership experience
  • Proven expertise with APM tools (New Relic, Datadog, AppDynamics, Dynatrace)
  • Hands-on OpenTelemetry for distributed tracing
  • Strong IaC skills with Terraform
  • Cloud platform experience (AWS, GCP, or Azure)
  • Automation/configuration management exposure (Ansible, Chef, Puppet)
  • CI/CD familiarity (GitHub Actions, Jenkins, Azure DevOps)
  • Kubernetes and containerization (Docker, Helm)
  • Log aggregation/analysis familiarity (ELK Stack, Splunk)
  • Excellent leadership and communication skills
  • leadership
  • communication
  • collaboration
  • APM tools (New Relic, Datadog, AppDynamics, Dynatrace)
  • OpenTelemetry
  • Terraform

Reference: WJ-747_30142513

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