SMB Account Manager Toronto

Drive customer retention and growth at Rippling as an SMB Account Manager in Toronto, using consultative selling and SaaS expertise.

You will own a customer book and guide businesses through Rippling’s HR, IT, and Finance solutions. This Toronto-based role focuses on adoption, retention, revenue growth, renewals, upgrades, and cross-sales. You will manage strategic relationships, customer priorities, and commercial processes across a fast-growing SMB segment.

Key Responsibilities:

• Engage customers through go-live, renewals, and executive business reviews
• Consult on HR, IT, Finance, and workforce management needs
• Build pipelines for cross-sales, upgrades, and contract renewals
• Negotiate procurement and coordinate contract execution
• Partner with teams to improve adoption and customer success

Requirements:

• Three-plus years of SaaS account management, sales, or customer success
• Consistently meet and exceed quota through product sales
• Run consultative discovery, demonstrations, and structured sales processes
• Build long-term commercial relationships with diverse stakeholders
• Stay organized, self-motivated, detail-oriented, and proactive

Bring SaaS account management, consultative sales, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.