SOC Team Lead

In this role you lead and coordinate cyber operations within Methods’ Shared Service Cyber Services, driving performance and incident response excellence. You will act as a technical escalation point and line manager, shaping the security posture across departments. You’ll champion proactive cyber hygiene, incident handling, and strategic collaborations with stakeholders. This position offers a meaningful impact by strengthening public-facing security and enabling safer digital services.

• Autonomy to develop and grow your skills
• Flexible Working – home working and part-time
• Pension – employer contribution
• Private Medical Insurance with dependents
• Life Assurance 4x base salary
• Volunteering – 2 paid days per year

• Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality
• Oversee daily workflow distribution, prioritising emerging threats and investigative escalations
• Escalate complex cybersecurity issues internally and externally
• Maintain awareness of applicable regulations and frameworks (NCSC, NIST, ISO27001, Cyber Essentials Plus)
• Line-manage Cyber Analysts and support development plans
• Share threat intelligence and provide coaching on cyber operations tooling and security practices
• Contribute to root cause analysis, threat hunting, and security metrics reporting
• Collaborate with Service Desk Manager, Service Delivery Managers, and other stakeholders to strengthen security posture

• Hands-on experience in a cybersecurity or service desk environment
• Knowledge of incident response frameworks, threat detection, and mitigation strategies
• Strong leadership and communication skills for guiding teams under pressure
• Experience with SIEM, EDR, and vulnerability management platforms
• Understanding of risk-based prioritisation and regulatory compliance considerations
• Willingness to support out-of-hours activities based on threat levels or response needs

• leadership
• clear communication
• collaboration
• SIEM
• EDR
• vulnerability management