Software Delivery Expert

In this role you drive high-quality Smartspace service delivery by supporting the Service Operations Manager and acting as the technical authority on KNX, DALI lighting, room control, and system integration. You work with cross‑functional teams to modernise, optimise, and lifecycle-manage installed systems across customer sites, while prioritising safety and customer satisfaction. You lead by example in technical leadership and continuous improvement, aligning with Schneider Electric’s values and digital energy initiatives.

• Competitive salary and bonus
• 28 days annual leave + holidays
• Pension scheme
• Employee share ownership
• Health and wellbeing support
• Learning portal and mentoring opportunities

• Support the SOM in building valuable customer relationships and showcasing digital service offerings
• Chair/lead operational and technical-level customer meetings with appropriate team support
• Assist with recruitment actions, onboarding, and weekly team coordination
• Lead safety adherence (HSE policies, POWRAs, RAMS, PPE, calibration, Near Miss reporting) and support regular team engagement
• Own and develop the team's skills matrix; guide future training needs
• Keep the service team up to date with technical software/product updates; promote best practices and energy-saving solutions
• Oversee system architecture, integration, fault finding, and diagnostics; use ETS and lighting control platforms
• Support transition and improvements of legacy or underperforming systems; standardise best practices
• Monitor service quality and CSAT; drive continuous improvements in team performance and digital processes
• Coordinate with Scheduler to optimise resource use for service, reactive work, and field quotes; ensure training commitments
• Model Schneider Electric processes and Ethics policy; uphold Trust Charter
• Serve as first-line escalation for technical issues; provide hands-on support when needed
• Collaborate with Projects to ensure smooth handovers and proper OMs/documents
• Work with Sales and EUP to promote digital energy products and cross-sell opportunities
• Position not as lead engineer on customer site; remain hands-on as #2 engineer on T1 sites when promoter customers are engaged

• collaboration and cross-functional teamwork
• leadership and people development
• clear communication
• KNX
• DALI lighting control
• room control applications