Software Developer - Senior

Client Location: Toronto, ON (5 days onsite per week): 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)

Engagement Model: Professional Services Engagement - B2B (Incorporated Entities Only)

Note on Assignment Type

This position is provisionally Onsite , requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM , Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

Must-haves:

Development experience with ServiceNow portals and Customer Service Management (CSM)

Nice to have

ServiceNow Certified Implementation Specialist - Vulnerability Response (CIS-VR)

Preferred

Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now

Skills:

Experience and Skill Set Requirements

ServiceNow Development (40%)

• Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.
• Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.
• Ability to design, develop, support, and continuously improve scalable ServiceNow solutions that meet business and operational requirements.

ServiceNow Architecture, Strategy & Roadmap (30%)

• 5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.
• Demonstrated experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.
• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.
• Ability to translate business requirements into scalable, sustainable, and future-state ServiceNow solutions.
• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.

ServiceNow System Administration (30%)

• 5+ years of experience administering ServiceNow in complex enterprise environments.
• Experience managing platform upgrades, patching, release management, cloning, security, and instance health.
• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.
• Experience ensuring platform availability, performance, reliability, and operational excellence.

Certifications Preferred

• ServiceNow Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)
• ServiceNow Certified Technical Architect (CTA) considered a strong asset
• ITIL v4 Foundation or higher certification

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.