IT & Software

Software Engineer, Customer Ops

Spendesk

London · Greater London · United Kingdom

Overview

As a Product-minded Software Engineer in the Customer Ops squad, you own end-to-end features that improve how customers set up, onboard, and manage their lifecycle with Spendesk. You work closely with Product and Design to translate customer needs into reliable, scalable solutions across backend services, APIs, and user-facing interfaces. You’ll contribute to internal tooling and automation to boost efficiency and implement robust integrations with third-party providers. This role offers hands-on ownership from discovery to production and continuous improvement in a fast-growing environment.

Pay / Benefits
  • Flexible on-site and remote policy
  • Latest Apple equipment
  • Moka.care for wellbeing
  • Office snacks
  • Location-specific benefits (health insurance, wellness allowances, commuter support, meal vouchers, gym memberships)
Responsibilities
  • Build and improve customer setup and onboarding workflows
  • Develop features supporting the customer lifecycle (billing, cashback, feature management, notifications)
  • Design and maintain reliable integrations with third-party providers and internal services
  • Work with APIs, webhooks and asynchronous workflows across multiple systems
  • Contribute to operational tooling, demo environments and workflow automation
  • Build self-service capabilities for customers and internal operations
  • Solve cross-service reliability challenges (retries, failure handling, data sync)
  • Collaborate with Product and Design to translate needs into solutions
  • Own features from discovery through production, monitoring and improvement
  • Enhance quality, maintainability and usability of squad systems
  • Use AI-assisted development tools responsibly in daily workflow
Key requirements
  • Fluency in written and spoken English
  • At least 3 years of professional software development experience
  • Strong TypeScript skills with professional experience in Node.js and/or React
  • Experience building and maintaining production features
  • Good engineering fundamentals (testing, code quality, maintainable design)
  • Ability to take ownership and work autonomously while collaborating with Product and Design
  • Strong product mindset and interest in understanding customer and operational problems
  • Willingness to engage in technical discussions and grow toward broader ownership
  • Cross-functional collaboration
  • Autonomy and ownership
  • Strong product mindset
  • TypeScript
  • Node.js
  • React

Reference: WJ-747_31050301

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