Software Engineer - Product Support

Overview

Software Product Support Engineer role at Meritus in Bristol. This role focuses on the in-service support and maintenance of complex software that underpins cutting-edge systems used across land and naval platforms. This is a hands-on role, suited for someone who enjoys problem-solving, debugging, and supporting software in live environments.

Location: Bristol (on-site, minimum 4 days per week). Duration: 6 months. Rate: £68 per hour (via umbrella). This role falls Inside IR35 and requires UK Security Clearance (SC).

Responsibilities

• Investigating, debugging, and resolving software issues across multiple projects.
• Supporting in-service software on secure systems for both land and naval platforms.
• Administering and configuring Linux systems (RedHat / Ubuntu), including kernel-level changes.
• Collaborating with project teams to deliver updates, patches, and technical support.
• Producing clear documentation and explaining technical issues to non-technical stakeholders.

Qualifications and Skills

• Strong coding background in C / C++ (Ada, JavaScript, or shell scripting would be an advantage).
• Experience with Linux OS administration (RedHat or Ubuntu; kernel-level knowledge highly desirable).
• Ability to investigate and debug complex software issues.
• Strong problem-solving mindset and ability to work across multiple projects.
• Excellent communication skills, able to translate technical issues into clear explanations.
• Must be eligible for UK Security Clearance (SC).

Contract Details

• Location: Bristol (minimum 4 days on-site per week)
• Duration: 6 months
• Rate: £68 per hour (via umbrella)