Software Installation & Integration Tech nician - Level 1
ASSA ABLOY
Overview
In this role you install, configure, upgrade and integrate Traka software solutions for customers, ensuring smooth deployments and ongoing technical support. You work closely with customers, project managers and technical teams to coordinate on-site and remote activities and to maintain system health. You will configure integrations with third-party systems and handle first/second-line support across software, databases and integrations. You contribute to testing, documentation and knowledge sharing to drive implementation best practices. This is a team-driven opportunity within a global leader in access solutions, offering development and career growth.
Pay / Benefits- Learning and career development opportunities
- Competitive salary and incentive scheme
- 25 days holiday + bank holidays
- Ex-gratia day for Christmas Eve and birthday
- Online benefits portal
- ASSA ABLOY Family Brand discount (Yale)
- Install, configure, commission, upgrade and migrate Traka software solutions
- Configure and test integrations with third-party systems (access control, identity management, business apps)
- Provide 1st/2nd line support for software, database and integration issues and own customer communications
- Coordinate field service work orders and on-site assistance with project managers and technical teams
- Build/test environments, document configurations and contribute to knowledge sharing and best practices
- Knowledge of SQL databases, Windows operating systems, IT networking and software installation/configuration/support
- Strong troubleshooting, analytical and problem-solving skills
- Clear written and verbal communication with technical and non-technical stakeholders
- Ability to prioritise, multi-task, document accurately and maintain attention to detail
- Proactive, adaptable team player able to work independently and learn new technologies
- Customer service orientation
- Strong communication and relationship-building
- Attention to detail
- SQL databases
- Windows operating systems
- IT networking
Reference: WJ-747_31164403