Software Support Analyst

VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.

Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.

Job duties of the Software Support Analyst

• Provide second line software support to key customers.
• Utilise SQL to support customers, rectify data issues and identify root causes.
• Help to support patching, testing, software updates and cloning.
• Troubleshoot issues with SQL Server and Azure.
• Communicate with key customers within a timely manner.
• Conduct root cause analysis, and document support investigations.

Experience required for the Software Support Analyst

• Previous experience within software or application support focused roles.
• Hands on experience with SQL, ability to write queries and ideally stored procedures (nice to have). Experience with SQL Server and Azure.
• The ability to communicate effectively to both technical and non-technical audiences.
• Continuous improvement mindset, with a focus on learning and development.
• Experience within either a SaaS company, or EdTech would be nice to have.

Software Support Analyst

Milton Keynes

Up to £40,000 per annum plus bonus