Software Support Team Lead: Elevate Customer Success

Henry Schein One UK is seeking a Software Support Team Leader to guide a dynamic support group delivering high-quality care to our dental practice customers. You’ll work with cross-functional teams, report to the Global Head of Support, and drive chat goals, customer satisfaction, NPS and retention through coaching and hands-on leadership.

This role requires strong people leadership, excellent communication, and the ability to manage backlogs and SLAs while fostering a culture of continuous