IT & Software

Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto · On · Canada

Solution Architect - Salesforce Service Cloud Voice, Amazon Connect

Solution Architect Position Salesforce Service Cloud Voice:

  • Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).
  • Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.
  • Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
  • Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.
  • Experience Customizing Salesforce Components: Apex, Flows and Process Builders.
  • Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.
  • Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
  • Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.
  • Support Deployment and Lead the Teams.
  • Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).

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Reference: WJ-4483_1240986

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