Solution Lead

As a Solution Lead on the Account Services/Global Services team, you provide architectural leadership for Intelex software deployments. You ensure the proposed solution aligns with client objectives while controlling cost and timeline targets, and you guide design, risk mitigation, and efficient configuration practices. You’ll review service estimates with stakeholders, participate in design workshops, and mentor junior consultants. This role blends technical depth with client-facing leadership to drive successful, scalable implementations.

• bonus or equity

• Translate client requirements into Intelex solution designs, including workflow and configuration architecture
• Review and validate services estimates and implementation plans to minimize non-billable time
• Attend Implementation Design Workshops to document business and interface requirements
• Ensure architectural coherence between technical and business processes through modeling and design
• Lead creation and maintenance of configuration guidelines and best practices
• Perform technical risk assessments via analysis, prototyping, and research
• Provide guidance, training, and mentorship to junior consultants
• Collaborate with Project Manager to assess risk, manage resources, and escalate issues
• Share knowledge across teams to promote consistent problem solving and solutions
• Contribute to Intelex methodology, knowledge-based resources, and product development processes
• Travel to client locations (Canada, USA, occasional international); expected travel 10%-40%

• Strong interpersonal and communication skills with internal and external stakeholders
• Excellent written and verbal communication, able to present technical issues to non-technical audiences
• Solid understanding of the software implementation lifecycle
• Results-driven with a positive sales-oriented mindset
• Ability to align business needs with system capabilities
• Team-oriented with a drive for continuous improvement
• Innovative, curious mindset with a habit of exploring new ways of working
• Experience implementing enterprise-wide, multi-site software solutions
• Experience coaching team members and guiding standard methodologies
• Excellent presentation skills for audiences from technical staff to directors
• 8+ years of software industry experience (preferred)
• 5+ years in Services/Software sales, Solution Architect, or Consulting (preferred)
• Experience estimating and presenting services proposals; participating in sales calls as a technical expert (preferred)

• strong interpersonal communication
• team collaboration
• problem solving
• application architecture and design principles
• web-based application architectures
• object-oriented design principles