Solutions Architect
Teleperformance
Solutions Architect - Consulting & Solutioning Manager
Location:
Remote or hybrid from a TP office Contract:
full-time & permanent Salary:
DOE
Job Description
Shape the Future with TP Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world's most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.
As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what's next.
Why This Role Matters For solutions professionals, this is a unique opportunity to drive meaningful customer outcomes at scale. You will lead the design of value-driven, outcome-based solutions, strengthen and expand strategic customer partnerships, and help shape global go-to-market strategies that solve real business challenges. We foster a collaborative, high-performance culture built on diversity, equity, and inclusion, where your expertise turns insight into impact, and your leadership powers sustainable growth.
As Solution Architect, you will shape TP's most complex client solutions, reporting to the EVP Business Solutioning & Sales Enablement. You will own the end-to-end design of complex solutions, bringing together business, operational, and technology elements. Your goal is to make every proposal commercially viable, deliverable, and compelling for the client.
How You Will Make an Impact Lead the end-to-end solution design for complex bids, RFPs and transformation opportunities, translating client goals into structured, practical solutions
Bring together input from industry, operations, digital transformation, AI and automation experts into one coherent solution
Act as the lead solution expert during proposal development, guiding and challenging the bid team and resolving scope questions
Identify and mitigate solution risks, working with Legal, Compliance and Risk teams
Shape commercial models and business cases (TCO/ROI, outcome-based) together with the pricing team
Lead solution workshops with clients and partners, and present and pitch the solution to client audiences
What You Bring to the Team 5+ years of experience in solution design, bid leadership or transformation within BPO, outsourcing, digital or technology-enabled services
A track record of designing large-scale solutions, ideally across several countries
A good understanding of digital transformation, AI, automation and analytics
Strong commercial acumen, including building business cases and assessing risk
Excellent presentation and stakeholder management skills, with confidence pitching to senior client audiences
Experience leading virtual teams across functions, cultures and geographies
Fluent English (C1 or above); French, German, Spanish or Italian is a plus
Industry expertise in Banking & Financial Services, Telco, or Energy & Utilities
Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.
Culture & Belonging At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-CW1
TPBN1_UKTJ
Location:
Remote or hybrid from a TP office Contract:
full-time & permanent Salary:
DOE
Job Description
Shape the Future with TP Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world's most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.
As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what's next.
Why This Role Matters For solutions professionals, this is a unique opportunity to drive meaningful customer outcomes at scale. You will lead the design of value-driven, outcome-based solutions, strengthen and expand strategic customer partnerships, and help shape global go-to-market strategies that solve real business challenges. We foster a collaborative, high-performance culture built on diversity, equity, and inclusion, where your expertise turns insight into impact, and your leadership powers sustainable growth.
As Solution Architect, you will shape TP's most complex client solutions, reporting to the EVP Business Solutioning & Sales Enablement. You will own the end-to-end design of complex solutions, bringing together business, operational, and technology elements. Your goal is to make every proposal commercially viable, deliverable, and compelling for the client.
How You Will Make an Impact Lead the end-to-end solution design for complex bids, RFPs and transformation opportunities, translating client goals into structured, practical solutions
Bring together input from industry, operations, digital transformation, AI and automation experts into one coherent solution
Act as the lead solution expert during proposal development, guiding and challenging the bid team and resolving scope questions
Identify and mitigate solution risks, working with Legal, Compliance and Risk teams
Shape commercial models and business cases (TCO/ROI, outcome-based) together with the pricing team
Lead solution workshops with clients and partners, and present and pitch the solution to client audiences
What You Bring to the Team 5+ years of experience in solution design, bid leadership or transformation within BPO, outsourcing, digital or technology-enabled services
A track record of designing large-scale solutions, ideally across several countries
A good understanding of digital transformation, AI, automation and analytics
Strong commercial acumen, including building business cases and assessing risk
Excellent presentation and stakeholder management skills, with confidence pitching to senior client audiences
Experience leading virtual teams across functions, cultures and geographies
Fluent English (C1 or above); French, German, Spanish or Italian is a plus
Industry expertise in Banking & Financial Services, Telco, or Energy & Utilities
Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.
Culture & Belonging At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. #LI-CW1
TPBN1_UKTJ
Reference: WJ-799_32994153