Solutions Architect - AWS Connect & CCaaS (Pre-Sales)

Zendesk UK Ltd is seeking a Solutions Architect to lead pre-sales technical scoping and design customized CCaaS solutions for potential customers, leveraging AWS Connect and related AWS services. You will translate complex business needs into implementable technical plans and present compelling proposals to executive stakeholders.

In this role you will collaborate with the Contact Center Platform Architecture and Professional Services teams, ensuring a smooth handoff from sales to delivery while