Solutions Architect - Salesforce SCV & Amazon Connect

Astra-North Infoteck Inc. in Toronto is seeking a Solution Architect to design and implement Salesforce Service Cloud Voice solutions, integrating Amazon Connect and CIVR components for scalable contact center experiences.

You will translate business requirements into technical designs, lead deployment, and collaborate with telephony providers to optimize routing, IVR, and agent workflows. This role demands hands-on expertise and leadership to deliver robust, scalable voice solutions.