Solutions Consultant

Overview

In this role you translate customer needs into high-value, actionable solutions that drive real business outcomes. You’ll operate at the crossroads of Sales, Customer Success, and Product, owning technical validation and the path to adoption from discovery to first value. You will lead pilots, demos, and workshops to prove value and reduce risk, shaping scalable playbooks and repeatable value for strategic accounts. This position combines strategic consulting with hands-on design of validation plans to enable expansion and long-term impact.

Responsibilities

• Lead structured discovery with senior stakeholders to uncover priorities, workflows, constraints, and success metrics
• Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations
• Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes
• Own solution design and technical validation, connecting Synthesia capabilities to customer KPIs
• Drive first value, onboarding, and early adoption to ensure quick realization of benefits
• Identify expansion opportunities by mapping additional teams, workflows, and use cases
• Partner with Customer Success to ensure smooth handoff and ongoing value realization
• Build repeatable assets (demo environments, onboarding plays, solution libraries) to improve quality at scale
• Act as a connective layer across teams to translate customer needs into actions and business impact
• Support positioning against alternatives with credible, value-focused messaging

• 2+ years in Solutions Consulting, Sales Engineering, pre-sales, or similar roles
• Strong in discovery, demos, and business conversations with practitioners and senior stakeholders
• Experience bridging pre-sale and post-sale from discovery through to first value and early adoption
• Comfortable in SaaS, AI, or enterprise technology environments
• Ability to manage multiple priorities with pace and sound judgment
• Strong problem-solving skills and clarity in ambiguity
• Builder mindset with ownership and bias for action
• Effective cross-functional partner focused on outcomes, not activity

• cross-functional collaboration
• oral and written communication
• problem solving under ambiguity
• SaaS and AI environments
• business case validation and ROI framing
• demo design and execution