Solutions Delivery Engineer I

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Job Title: Solutions Delivery Engineer I

Type: Full-Time, Permanent

Start Date: Immediately

Location: North York, ON (Hybrid)

Job Description

Reporting to the Manager, Solutions Delivery Engineer and Customer Experience, the Solutions Delivery Engineer I is a primary technical resource for our customers. The successful candidate is a hands-on, proactive, and highly independent individual. They should be able to articulate technology and product positioning to both business and technical users. The Solutions Delivery Engineer I will actively collaborate in the planning, designing, implementation, and troubleshooting efforts of our customers and liaise with our developers, project managers, and other technical resources. They should have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction.

Primary Responsibilities

Implement Connexall from concept to delivery providing overall technical vision, strategy, and leadership for design and oversee the technical implementation as needed.

Act as technical liaison in calls with the customer by articulating software application designs and assisting in developing design architecture.

Install, configure, and troubleshoot system design

Participate in on-site project go-live.

Follow up with customers, vendors, and internal teams to ensure successful implementation our software solutions.

Collaborate with diverse groups, including internal Sales, Solutions Innovation and Design, and Solutions Development, and customers on both technical and non-technical matters.

Assist users in system installations, setup, and customer configurations.

Troubleshoot software related issues and assist customers with identifying hardware related issues that may be affecting the Connexall application.

Interact with our Solutions Development team regarding software related requests and issues.

Implement and verify clinical workflows provided by the Project Manager.

Provide pre- and post-sales support via training, demos and online support, training sales and technical peers in customer specific applications and in the use of our products.

Build test plans and conduct onsite testing and provide reports.

Validate and test system configuration prior to go-live and complete customer facing documentation

Provide customer support by troubleshooting and resolving customer issues.

Set appointments and coordinate follow up actions to ensure systems are successfully implemented.

Track and document hours worked.

Document using Microsoft office tools (e.g., Visio, Excel, Word) the Connexall solution

Evening, weekend and holiday work to meet deadlines and to cover project related tasks.

Other duties as required.

Qualifications

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);

Fundamental understanding of system design, installation, configuration, and troubleshooting.

Ability to implement applications from concept to deployment under guidance.

Basic knowledge of TCP/IP communications and protocols.

Familiarity with working on Windows operating systems, including basic command-line operations for extracting system-related information.

Understanding and configuring TLS certificates on Web Servers.

Basic understanding of SQL Server, including database navigation and query execution.

Hands-on knowledge of system installations, setups, and customer-specific configurations.

Troubleshooting skills for both software and hardware-related issues.

Basic knowledge of clinical workflows and the ability to relate them to system configurations.

Familiarity with basic network troubleshooting tools and techniques.

Experience working with cross-functional teams, including internal sales, technical, and R&D teams.

Ability to clearly explain software application designs and solutions to customers

Commitment to supporting customers throughout the implementation and post-implementation phases.

Basic documentation skills using Microsoft Office tools, including creation of training materials and/or user guides.

Upon transition complete the SDE Level I training modules with a minimum score of 90% on quizzes and successfully complete the SDE Level I build exercises with minimal errors.

Willingness to work evenings, weekends and holidays as required to meet project deadlines.

Customer-first attitude with the ability to handle support escalations professionally and effectively.

Competitive annual salary.

A rich benefits package, including medical, dental, life, and disability insurance

Retirement Savings Plan with employer contributions

Professional Development & Training Opportunities

Education Reimbursement Program

Flexible Work Arrangements (Hybrid/Remote options where applicable)

Collaborative & Inclusive Work Environment