Solutions Engineer
Global-e
Overview
In this role you will enable retailers and brands to leverage Global-e’s cross-border platform to grow international sales. You will guide technical discussions, prototype integrations, and align product roadmaps with client feedback. You’ll work across Sales, Project, Product, and R&D to resolve technical blockers and optimize integration strategies. The position offers high-impact work shaping how merchants go global while collaborating with cross-functional teams.
Responsibilities- Explain platform features and troubleshoot client roadblocks
- Qualify opportunities and address technical objections with strategy to resolve impediments
- Recommend integration approaches and best practices to optimize platform effectiveness
- Serve as technical focal point for client integrations and prototype merchant environments
- Provide ongoing education and technical support to partners and clients
- Stay current with product features and roadmaps, feeding field feedback to Product & R&D
- 3+ years in solution design/integration with direct client interaction (SaaS)
- Strong ability to pitch solutions and translate complex concepts to diverse audiences
- Degree in Computer Science or another technical field
- Solid understanding of systems integration concepts, RESTful APIs, and SQL databases
- Strong problem-solving and troubleshooting skills
- Experience collaborating with distant teams
- Ability to adapt to varying tech environments and cloud/IT spaces
- Experience in eCommerce or Logistics/Operations is a plus
- Clear and effective communication
- Cross-functional collaboration
- Adaptability under deadlines
- RESTful API implementation
- SQL relational databases
- Systems integration concepts
Reference: WJ-747_30143278