Solutions Engineer / Senior Solutions Engineer (EMEA)

The Solutions Engineer is LogicGate's pre-sales technical expert. You'll run discovery sessions to understand what a prospect's risk program needs to accomplish, configure and deliver tailored Risk Cloud demonstrations, build proof-of-concept applications, and ensure every prospective customer has a clear and credible picture of how our platform addresses their specific GRC challenges. This role requires both product mastery and a genuine curiosity about how modern organizations manage risk and compliance

You’ll report to our Solutions Engineering Manager, joining a small, close-knit SE team where your work directly shapes how prospects experience the platform

Our Solutions Engineering team sets a high bar because our work matters. SEs are instrumental in every customer decision, serving as trusted technical advisors throughout the buying journey. We hire people who are collaborative, intellectually curious, and eager to raise the level of the team, and in return, they join an environment where they'll be challenged, supported, and surrounded by teammates who make them better

• Present: Conduct highly effective product demonstrations with prospective customers and LogicGate Account Executives as part of the sales process
• Facilitate: Lead client workshops for data and process gathering to uncover details of current state processes, related business challenges, and opportunities for improvement
• Discover: Listen to understand customer pain points and connect their needs to LogicGate solution features
• Build: Configure LogicGate's no-code platform for customized demonstrations and proof of concept projects with prospective customers
• Consult: Build relationships with prospective customers and become a trusted advisor throughout the sales process
• Educate: Conduct webinars and assist in content creation (white papers, blog posts, etc.)
• Product Insight: Provide feedback and intelligence to the Product team to identify new potential features and functions and represent the voice of prospective customers
• Customer Success Support: Collaborate with Customer Success and Implementation Management teams in the transition of customers to ensure a seamless experience post-sale
• Own: Take full ownership of the technical cycle across your territory - from first discovery call through to a clean handoff post-close
• Tools We Use to Help You Make the Most of Your Time:
• AI-Powered RFP Automation
• AI Agents to support demo and POC configuration
• Gong for call recording, note-taking, and onboarding
• Access to AI to streamline your day to day activities

Benefits

• 47 days off starting your first year, including paid volunteer time
• 12 weeks parental leave
• $1,000 annual educational stipend
• Ongoing learning and development
• Stock options and annual performance bonus opportunities

The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role.

• Curiosity and the desire to understand our customers' problems - and then effectively communicate how LogicGate can add value to their organization
• A desire to work within a team focused on winning new business and expanding customer accounts
• Hybrid Work Readiness & Travel Flexibility: Demonstrated capability to communicate and collaborate seamlessly across distributed teams, with the flexibility to travel as needed for key team offsites, company events, and customer meetings
• Experience tailoring and conducting software demonstrations or client / customer-facing presentations
• 3-5+ years of experience within GRC, Cyber Risk, or adjacent fields as a Solutions Engineer, Consultant, or Practitioner
• Ability to manage a number of projects and engagements simultaneously
• Hands-on experience with LogicGate's Risk Cloud
• Active exploration or use of generative AI platforms (e.g., LLMs, technical document automation assistants) to optimize workflows
• Experience selling, implementing, or administering GRC SaaS platforms