Solutions Engineer - Sr.

In this role you drive complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem. You will own end-to-end implementations, collaborating with cross-functional teams to deliver scalable, reliable solutions. You translate business needs into technical approaches, manage risks, and guide initiatives from discovery to launch. You’ll influence technical standards and improve partner experience while supporting security and compliance. This is an opportunity to shape integrations that power OpenTable’s ecosystem at scale.

• Work from almost anywhere up to 20 days per year
• Generous parental leave and vacation
• Private health & dental insurance
• Mental health and well-being programs (SpringHealth, Headspace)
• Annual company-wide week off
• Volunteer time and career development funds (Development Dollars)

• Lead complex API integrations from discovery through launch
• Own quarter-length technical projects and high-impact partner implementations with clear milestones
• Serve as primary technical advisor for sophisticated partners and strategic initiatives
• Translate business requirements into scalable technical approaches balancing complexity and partner needs
• Diagnose and resolve API and integration challenges using logs, requests/responses, and auth flows
• Identify risks, dependencies, and gaps; create mitigation plans
• Collaborate with Product and Engineering to clarify scope and develop solutions
• Communicate changes, blockers, and risks clearly to stakeholders
• Act as escalation point for complex technical issues and implementations
• Build expertise across off-the-shelf APIs and broader technical ecosystem
• Ensure SLAs and implementation commitments are met while balancing priorities
• Partner with Security to ensure security/compliance standards are met
• Coordinate with Sales, Partnerships, Support, Product, and Engineering to tie technical decisions to business outcomes
• Develop scalable troubleshooting approaches, playbooks, and resources for partner self-service
• Identify product improvement opportunities from patterns and partner feedback

• Extensive experience in Solutions Engineering, Sales Engineering, or similar customer-facing technical role
• Deep experience with REST APIs, JSON, authentication, webhooks, and system integrations
• Proven success leading complex technical implementations from discovery to production
• Ability to manage quarter-length initiatives across multiple stakeholders
• Comfort navigating ambiguity and driving technical decisions to resolution

• Excellent communication; ability to translate technical concepts for diverse audiences
• Strong collaboration with Engineering and Product teams
• Ability to manage multiple complex projects in a fast-paced, global environment
• REST APIs
• JSON payloads
• authentication methods