Specialist Servicing Associate

First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members. We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets over $800 million. We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs. We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.

First Heritage provides a comprehensive benefits package including a competitive salary, generous 401(K) contributions, exceptional health/dental/vision plans and more.
Member Service Specialist I:
Responsible for accurately processing financial transactions and being an effective source of information for customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.
The starting rate for a Member Service Specialist I is $18.25 - $18.75/hour based on directly related experience. This role offers opportunity to move into a Member Service Specialist II position with a salary increase after 6 months of strong performance and training completion.
Demonstrate efficiency with financial transactions for checking, savings and loans: receives funds, posts transactions and pays out funds as requested. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies. Process member requests for services such as money orders, certified checks, check orders, interim statements, plastic cards, and address changes. Cash checks according to Credit Union check cashing policies and federal regulations
Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products.
Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling member requests and merchant verifications.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Remain flexible with hours and Saturdays worked and serve as backup retail coverage in all First Heritage branch locations as needed.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED
Cash handling and customer service experience is strongly preferred
Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating, or referring. Perform primarily sedentary work with limited physical exertion and regularly lifting cash boxes of up to 10 lbs. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6- 8 hours per day, when necessary. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.