Speech Analytics Junior Analyst - Hybrid Insights

Vanguard is seeking a Data Analytics professional to develop, maintain, and optimize Speech-to-Text Analytics within Genesys Cloud, ensuring governance, scalability, and best practices. You'll analyze call data to identify drivers, sentiment, trends, and opportunities, delivering dashboards and reports that drive operational improvements and data-driven decisions in a hybrid work environment.

Collaborate with Workforce Management, Service & Operations Enablement, CCE and product teams to promote