Sr. Business Analyst - ServiceNow CMDB Process & Documentation

Sr. Business Analyst - ServiceNow CMDB Process & Documentation

We are seeking a Senior Business Analyst with strong ServiceNow CMDB knowledge and process documentation experience to support the current-state assessment and future-state design of an enterprise CMDB environment.

This individual will focus on translating stakeholder discussions, technical analysis and existing processes into clear business-process documentation, data-flow diagrams and other project artifacts.

The successful candidate must have enough hands-on ServiceNow/CMDB experience to understand the subject matter independently and contribute without significant technical ramp-up.

Duration: 1 year contract

Location - Downtown Toronto - HYBRID - 2 days onsite

37.5 hours / week

Key Responsibilities

• Document current-state ServiceNow CMDB processes and workflows.
• Develop detailed business-process and data-flow diagrams .
• Create and maintain Visio process maps and supporting documentation.
• Translate stakeholder workshop discussions into structured requirements and project artifacts.
• Document relationships between processes, systems, data sources and CMDB components.
• Partner with stakeholder and technical BSAs to capture findings from current-state assessments.
• Identify process gaps, inconsistencies and opportunities for improvement.
• Support development of future-state process designs.
• Document recommendations for the CMDB optimization roadmap.
• Maintain clear requirements, decisions, assumptions and supporting project documentation.
• Support implementation documentation during the execution phase.

Must-Have Qualifications

• Senior Business Analyst / Business Systems Analyst experience.
• Strong working knowledge of ServiceNow CMDB .
• Previous project experience involving CMDB implementation, optimization, transformation or remediation.
• Strong process mapping and business-flow documentation experience.
• Ability to understand and document CMDB/data flows.
• Strong requirements gathering and documentation skills.
• Ability to work independently with limited ServiceNow/CMDB ramp-up.

Nice-to-Have

• ServiceNow CSDM knowledge or implementation experience.
• SAM/HAM knowledge.
• Critical Data Elements/data quality rules.

Ideal Candidate Profile

A strong documentation/process BA who already speaks the language of ServiceNow CMDB . They don't need the technical depth or the facilitation, but they need enough CMDB experience to independently understand and accurately model what stakeholders and technical SMEs are describing.

Role Overview

We are seeking a Senior Business Analyst with strong ServiceNow CMDB knowledge and process documentation experience to support the current-state assessment and future-state design of an enterprise CMDB environment.

This individual will focus on translating stakeholder discussions, technical analysis and existing processes into clear business-process documentation, data-flow diagrams and other project artifacts.

The successful candidate must have enough hands-on ServiceNow/CMDB experience to understand the subject matter independently and contribute without significant technical ramp-up.

Duration: 1 year contract

Location - Downtown Toronto - HYBRID - 2 days onsite

37.5 hours / week

Key Responsibilities

• Document current-state ServiceNow CMDB processes and workflows.
• Develop detailed business-process and data-flow diagrams .
• Create and maintain Visio process maps and supporting documentation.
• Translate stakeholder workshop discussions into structured requirements and project artifacts.
• Document relationships between processes, systems, data sources and CMDB components.
• Partner with stakeholder and technical BSAs to capture findings from current-state assessments.
• Identify process gaps, inconsistencies and opportunities for improvement.
• Support development of future-state process designs.
• Document recommendations for the CMDB optimization roadmap.
• Maintain clear requirements, decisions, assumptions and supporting project documentation.
• Support implementation documentation during the execution phase.

Must-Have Qualifications

• Senior Business Analyst / Business Systems Analyst experience.
• Strong working knowledge of ServiceNow CMDB .
• Previous project experience involving CMDB implementation, optimization, transformation or remediation.
• Strong process mapping and business-flow documentation experience.
• Experience developing detailed Visio diagrams .
• Ability to understand and document CMDB/data flows.
• Strong requirements gathering and documentation skills.
• Ability to work independently with limited ServiceNow/CMDB ramp-up.

Nice-to-Have

• ServiceNow CSDM knowledge or implementation experience.
• SAM/HAM knowledge.
• Banking/financial services experience.
• Data governance/data quality experience.
• Critical Data Elements/data quality rules.
• Collibra, Alation or Informatica exposure.

Ideal Candidate Profile

A strong documentation/process BA who already speaks the language of ServiceNow CMDB . They don't need the technical depth or the facilitation, but they need enough CMDB experience to independently understand and accurately model what stakeholders and technical SMEs are describing.

Disclaimer: AI may be used in evaluating candidates.

This posting is for an existing vacancy.