Sr Busniess Applications Analyst

At Suncor, we produce and provide energy.
When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

What we offer:

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Minimum Requirements:

• 8-10+ years of experience in application support, service management, technical business analysis, solution delivery, or a related IT role within a complex enterprise environment
• Demonstrated experience supporting and enhancing enterprise applications, including incident management, problem resolution, change management, upgrades, and operational sustainment
• University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered
• Strong stakeholder management and communication skills, with the ability to influence outcomes, translate business requirements into technical solutions, and build trusted relationships across business and technology teams
• Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations
• Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse
• Experience working within Agile and Product Model environments, with exposure to industrial, operational, maintenance, reliability, EH&S, facilities, or other asset-intensive business applications considered an asset
• Strong analytical, problem-solving, and leadership capabilities, with a commitment to mentoring others and fostering a culture of collaboration, learning, and operational excellence

Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferable skills.

Responsibilities:

• Lead the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance, operational stability, and continuous service improvement
• Establish and maintain support processes, runbooks, knowledge articles, and operational procedures to improve service quality, consistency, and supportability
• Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard
• Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort
• Collaborate with Product Owners, business stakeholders, subject matter experts, and with Digital Solutions & Support, Enterprise Data, Cyber Security, Cloud, and Architecture teams to develop and execute technology strategies that support business objectives.
• Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes
• Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence

Location and other Key Details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W
• Hours of work are a regular 40-hour work week, Monday to Friday with occasional site visits
• Our business professional roles follow internal compensation guidelines, and the pay band will generally be based on years of experience and scope of work

Think we are a fit?

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.