Sr. MS Dynamics CRM Analyst (Bilingual)

Job Title: Sr. MS Dynamics CRM Analyst (Bilingual)
Job ID: 90877
Location: Mississauga, Ontario

What you will be doing:

• Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
  reported tickets within agreed service levels.

• Own issues that require a Change Request or mini project, from scoping and requirements
  gathering through configuration, testing and deployment.

• Configure the CRM solution (entities, forms, views, business process flows, workflows, business rules, security roles) to meet evolving business needs.

• Design, build and maintain CRM reports and dashboards for business stakeholders across the organization.

• Apply development skills (plugins, custom workflows, Power Automate/Power Platform, JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.

• Partner with business users and IT to gather requirements and translate them into scalable CRM solutions.

• Identify data quality issues and perform regular updates to CRM master data to maintain a "single source of truth" for customer and sales data.

• Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM releases and updates.

• Participate in the functional side of CRM versioning; partner with IT and business units to plan, test and execute upgrades.

• Document configuration changes and maintain a change log in line with IT change management practices.

• Support data quality, integrations and interfaces between the CRM and other systems (e.g., ERP, Power BI).

• Progressively take on broader ownership of the CRM platform, building toward an IT Application Owner role.

• Performs other duties as assigned.

What you must have:

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills

• Ability to work collaboratively in a team environment

• Must be conversant in both English and French. This is a bi-lingual role

• Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
  process flows, security roles)

• Development of CRM reports and dashboards (Power BI and/or native Dynamics
  CRM reporting)

• Basic to intermediate development skills (JavaScript, C#, Power Platform/Power Automate, plugins)

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

• Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
  Industry experience (Heavy Machinery / Construction Equipment Dealership) is
  preferred

• Strong attention to detail and a commitment to delivering high-quality work

• Ability to adapt to changing priorities and thrive in a fast-paced environment

• Proactive attitude with a willingness to learn and develop new skills

• Strong interpersonal skills and the ability to build relationships across departments

• Ability to translate "Business Speak" into technical configuration and vice-versa

Salary/Rate Range: $70,000.00 – $90,000.00