Sr.Product Support Consultant (Bilingual Danish and English)

As a Product Support Consultant at Zenoti in Manchester, you help beauty and wellness businesses succeed with our cloud platform. You own customer issues end-to-end, advocate for user needs, and ensure operations run smoothly on Zenoti. You will build product knowledge, create helpful knowledge base content, and mentor teammates while influencing product enhancements through customer feedback. This role sits at the intersection of support, product, and customer success, offering meaningful impact as you help clients maximize value and retention.

• Receive inbound requests via phone, chat, and email
• Own and resolve customer-reported issues, advocating for their needs
• Consult with customers to ensure effective use of Zenoti
• Research, document, prioritize issues, escalate when needed, and manage time in a fast-paced environment
• Raise issues to higher support levels as appropriate
• Act as a trusted advisor to customers on Zenoti products
• Develop technical expertise in product areas and apply it to help customers
• Provide peer mentorship to team members
• Create knowledge base materials to improve operational efficiency
• Contribute feedback to influence product direction

• Minimum 3 years in a public-facing service role with English and Danish, involving frequent customer interaction
• Experience running a POS or reservations system
• Tenacious and perseverant
• Technology-focused with curiosity and self-learning mindset

• customer advocacy
• clear communication
• problem solving
• POS/reservations systems
• customer support tools and workflows
• knowledge base creation