IT & Software

Staff Backend Engineer – CCaaS & Distributed Systems Lead

Marks and Spencer

London · England · United Kingdom

Marks & Spencer is seeking a Staff Software Engineer to provide technical leadership for our Customer Support contact centre. The role focuses on backend engineering in Java and guiding architecture for CCaaS integrations like Zendesk and Twilio.

You will work with product, security, and data teams to deliver reliable, scalable services, plus support frontend work with React/Next.js as needed.

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Reference: WJ-766_22685522

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